Shipping policy

Last updated: 8 September 2026

This policy explains how orders placed on liraelondon.com are processed, dispatched and delivered. It forms part of our Terms of Service and should be read together with our Returns & Refunds Policy.

1. Delivery options and costs

Service	Estimated delivery	Cost
Standard Tracked	8–12 business days	Free on orders of £34.90 or more £4.95 on orders below £34.90
Express Tracked	3–7 business days (available on orders dispatched from our EU and US facilities)	£6.95

The free shipping threshold is applied to the order subtotal before any discount codes, taxes and shipping. Using a promotional code will not remove your free shipping.

Exact shipping costs for your destination are calculated and displayed at checkout before you confirm payment. If you are shopping in another currency, the equivalent threshold is shown in your cart and at checkout.

2. Order processing

• Orders are processed Monday to Friday, excluding UK public holidays. Orders placed after 14:00 GMT, or on a weekend or holiday, begin processing on the next business day.
• Processing takes 1–2 business days and covers order checks and preparation for dispatch. This time is already included in the delivery estimates above.
• Every order undergoes a payment and address verification check. If we need to confirm details with you, processing pauses until we receive your reply, which may extend the estimated delivery date.
• During launches, seasonal peaks and promotional periods, processing may take slightly longer. Where this is the case, it is stated on the Site at the time of purchase.

3. Delivery estimates

All delivery times are stated in business days (Monday to Friday, excluding public holidays) and are counted from the day processing begins, as set out in section 2.

Delivery times are estimates based on the average performance of our carriers, not guarantees. Transit can be affected by customs clearance, carrier backlogs, weather, industrial action, incorrect address details and peak periods such as Black Friday and Christmas.

Statutory backstop: in any event, we will deliver your order within 30 days of the date of purchase unless a longer period has been expressly agreed with you. If we are unable to meet that deadline, we will contact you and you may cancel the order for a full refund.

4. Dispatch and tracking

• You will receive a dispatch confirmation email containing your tracking number as soon as your order leaves our fulfilment partner's facility.
• Tracking information can take 24–72 hours to display its first scan. This is normal and does not indicate a problem with your parcel.
• Please check your spam or promotions folder if you have not received a dispatch confirmation. You can also contact us with your order number at any time.

5. Orders shipped in multiple parcels

Our collections are prepared across more than one fulfilment facility. Where an order contains several items, they may be dispatched separately and arrive on different days, each with its own tracking number. You are never charged more than once for shipping when this happens. If part of your order has arrived and the remainder has not appeared within 5 business days, contact us and we will locate it.

6. Delivery addresses

• It is your responsibility to enter a complete and accurate delivery address, including apartment, building or unit number where applicable.
• Address changes can only be made before dispatch. Email us within 12 hours of placing your order and we will do our best to amend it. Once an order has been dispatched, the address cannot be changed.
• We are unable to accept responsibility for orders delivered to an address entered incorrectly at checkout. Where a parcel is returned to us for this reason, our Returns & Refunds Policy applies.
• We do not deliver to PO boxes or to freight-forwarding addresses.

7. Where your order ships from, customs and import taxes

Lirae London works with manufacturing and fulfilment partners in China, the United States and the European Union. Which facility handles your order depends on the item and your delivery address. Wherever possible, orders are dispatched from the facility closest to you.

Your dispatch confirmation email identifies the carrier and tracking service for your parcel, so you can see how it is travelling to you.

Orders dispatched locally

Where your order ships from a facility within your own customs territory — for example, an EU address served by our European warehouse, or a US address served by our US warehouse — no customs procedure applies and no import charges are payable. These orders typically arrive at the faster end of the estimates in section 1.

Orders dispatched internationally

Where your order ships from a facility outside your customs territory, including orders sent to the United Kingdom, the parcel passes through customs before delivery. The estimates in section 1 already account for typical clearance times.

Depending on your location and the value of your order, import duties, customs charges and local sales taxes may apply.

• Where these charges are collected at checkout, the amount is shown before you confirm payment and nothing further is payable on delivery.
• Where they are not collected at checkout, they are payable by the recipient directly to the carrier or customs authority before the parcel is released.
• These charges are set by the destination country, not by Lirae London. We have no control over their amount and cannot predict or reimburse them.
• If a parcel is refused or abandoned at customs because these charges were not paid, it may be returned to us or destroyed. Where it is returned, section 10 applies.
• Customs clearance can occasionally add several business days beyond the estimate. This time is outside our control.

8. Risk and title

Risk of loss and title to the goods pass to you at the point the parcel is delivered to the address you supplied, or to a person nominated by you to take receipt.

Where you instruct a carrier to leave a parcel in a safe place, with a neighbour, or in a designated collection point, delivery is deemed complete at that point and we cannot accept liability for subsequent loss or theft.

9. Delayed, lost or undelivered parcels

• Delayed: if your tracking has not updated for 10 consecutive business days, contact us and we will open an investigation with the carrier.
• Lost: where a parcel is confirmed lost in transit, we will resend your order or issue a full refund, at your choice. Carrier investigations typically take 5–10 business days to conclude.
• Marked delivered but not received: check with members of your household, neighbours and your building's reception or mailroom, and look for a carrier card or safe-place photograph in your tracking. If the parcel still cannot be located, contact us within 30 days of the delivery scan and we will investigate with the carrier.
• Damaged or faulty on arrival: contact us within 30 days of delivery with photographs of the item and the outer packaging, and we will arrange a replacement or refund at no cost to you.

The timeframes above help us investigate with carriers while records are still available. They do not affect your statutory rights, including your right to reject faulty goods under the Consumer Rights Act 2015 or equivalent consumer protection law in your country of residence.

10. Unclaimed and refused parcels

Carriers hold undelivered parcels at a local depot or collection point for a limited period, usually 7 to 21 days depending on the destination. If a parcel is not collected within that window, or delivery is refused, it is returned to us.

Where this happens, we will refund the value of the goods less any return charges applied by the carrier. Reshipment can be arranged and will require payment of a new delivery fee.

Where you have exercised your statutory right to cancel within the cancellation period set out in our Returns & Refunds Policy, you will be refunded in full including the standard delivery cost you originally paid, in accordance with the Consumer Contracts Regulations 2013.

11. Destinations we ship to

We currently ship to the United Kingdom, the United States, Canada, and most countries in the European Union. Available destinations are shown in the country selector at checkout. If your country does not appear, we are unfortunately unable to deliver there at present.

We do not ship to territories subject to international sanctions or trade restrictions.

12. Packaging

Orders are shipped in protective outer packaging that does not disclose the contents. Presentation may vary between items and between fulfilment facilities.

13. Contact

For any question about a delivery, email support@liraelondon.com with your order number, or call +44 7418 315190. Our customer care team is available Monday to Friday, 9:00–18:00 GMT and responds within one business day.

MF COMPANY GLOBAL LTD
Trading as Lirae London
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Registered in England and Wales, Company No. 16409523

The registered address above is not a return address. Return addresses are issued individually with each approved return authorisation.